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Goo11 Privacy Policy

Your personal data matters to us. It is our responsibility to be transparent about how goo11 collects, uses, and protects your information.

Last updated: January 2026
Data Protection Guarantee
How We Use Your How We Protect Your Data

Goo11 places user privacy above all else

SSL Encryption

All your data is secured with 256-bit SSL encryption — from transactions to login, everything is encrypted.

Never Sold to Third Parties

Your personal data is never sold to third parties or shared without a legal obligation.

Secure Data Storage

Your data is stored on secure servers and protected against unauthorized access.

Minimal Data Collection

Only the minimum data necessary to provide the service is collected. We do not ask for information beyond what is needed.

User controls

You have the right to view, correct, and delete your own data.

Transparent policy

We believe in transparency. goo11's Privacy Policy is written in plain language so you can easily understand it.

Table of contents

1. Introduction

Goo11 (https://goo11.win) is a trusted online Sports Betting and casino platform in Bangladesh. We believe you should have full control over your personal data. This Privacy Policy ("Policy") explains how goo11 collects, uses, protects, and shares your information.

By using the goo11 platform or registering an account, you agree to this Privacy Policy. Our Privacy Policy is part of our Terms & Conditions Should be read together with.

This Policy applies to the goo11 website, mobile app, and all related services. If you do not agree to this Policy, please discontinue use of our platform.

Note: This Policy was originally written for your convenience. In the event of a legal dispute, the English version shall prevail.

2. What information we collect

Goo11 may collect information about you in several ways. We only gather what is necessary to deliver our services properly and improve your experience.

A. Information Collected During Registration

  • Full name and username
  • Email Address and Mobile Number
  • Date of birth (for age verification)
  • Residential address
  • Password (stored in encrypted form)

B. Information for KYC Verification

  • National ID (NID) or passport copy
  • Proof of address (utility bill or bank statement)
  • Proof of payment method ownership
  • Selfie or photo (if required)

C. Financial Information

  • Mobile banking number (bKash, Nagad, Rocket)
  • Transaction history and amounts
  • Deposit & Withdrawal Information

D. Automatically Collected Information

  • IP Address and Device Information
  • Browser type and version
  • Usage patterns and time spent on the platform
  • Login and logout timestamps
  • Betting and gaming activity logs
  • Information Collected via Cookies & Tracking Technologies
Our Commitment: We never collect unnecessary data without your consent. Every piece of information we collect has a specific purpose.

3. How we use your information

Goo11 uses your data only for the purposes listed below. We never misuse your information or use it beyond what you have consented to.

Purpose of use Data Type Basis
Account Creation and Management Name, email address, phone number Contractual Requirements
Age & Identity Verification (KYC) NID, Passport, Address Legal Obligations
Financial Transaction Processing Mobile banking information Contractual Requirements
Fraud Prevention IP, Device, Transaction Logs Legitimate interest
Customer Support Services All contact information Contractual Requirements
Promotions & Bonus Offers Email, Phone, Gaming History Consent
Product & Service Improvement Usage patterns and feedback Legitimate interest
Important: You can opt out of promotional communications at any time through your account settings or by contacting support.

4. Data sharing and disclosure

Goo11 never sells your personal data. However, in certain circumstances, information may be shared with trusted parties.

Who Your Data May Be Shared With:

  • Payment Providers: bKash, Nagad, Rocket — for transaction verification and processing.
  • KYC Service Provider: Third-party verification services for identity checks.
  • Legal Authorities: Courts or regulatory authorities for compliance with the laws of Bangladesh.
  • Technology Partners: Technology service providers supporting platform operations and security.
  • Fraud Prevention Services: To detect and prevent illegal activity.

All third parties listed above are bound by strict confidentiality agreements and may only use your data for the specified purpose.

We never: Selling your data to advertisers, using it for commercial purposes without your consent, or sharing it with unnecessary third parties.

5. Cookies and tracking technologies

Goo11 uses cookies and similar tracking technologies — small data files stored in your browser. These help improve your experience and keep the platform running properly.

Cookie Type

  • Essential Cookies: Essential for login sessions and security. Disabling these cookies will prevent the platform from functioning properly.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics cookies: Data collected to understand platform usage, with no personally identifiable information included.
  • Security Cookies: Used to detect fraud and unauthorized access.

You can control or reject cookies through your browser settings. Note that disabling essential cookies may prevent some services from functioning.

Tips: Most modern browsers — Chrome, Firefox, Safari — have straightforward options for managing cookies. Go to the Settings menu and look for the cookies section.

6. Security measures

Goo11 applies industry-leading security measures to protect your data. Our security team monitors systems around the clock.

Technical Security

  • 256-bit SSL/TLS encryption across all communications
  • Passwords stored using bcrypt hashing
  • Two-Factor Authentication (2FA)
  • Firewall and DDoS protection measures
  • Automatic detection of suspicious activity
  • Regular security audits and penetration testing

Organizational security

  • Strict confidentiality agreements for all staff
  • Need-to-know basis data access
  • Regular security training
  • Incident Response Plan
In the Event of a Data Breach: In the event of a data breach, we will notify affected users and the relevant authorities within 72 hours.

7. Data retention period

Goo11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: For the duration the account is active, plus 5 years after closure.
  • Financial Transactions: A minimum of 7 years as required by law.
  • KYC Documents: 5 years after account closure.
  • Communication history: 3 years after the last communication.
  • Cookie Data: 30 days to 2 years, depending on the cookie type.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be traced back to you.

8. Your rights

As a goo11 user, you have a number of important rights regarding your personal data. We respect those rights and are ready to help you exercise them.

01
Right to Know

You can find out what data we have collected about you and how it is being used.

02
Right to Access Your Data

The right to request a copy of all data stored in your account.

03
Right to rectification

You may request corrections to inaccurate or incomplete information at any time.

04
Right to erasure

In certain circumstances, you may request that your data be deleted.

05
Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

06
Right to Data Portability

You can export your data in a structured digital format.

To exercise your rights: Email us at [email protected] or reach out via live chat. We will respond within 30 days.

9. Protection of minors

Goo11 is firmly committed to protecting minors. Our platform is strictly for individuals aged 18 and above.

  • Age is verified at the time of registration.
  • Age verification is carried out as part of the KYC process.
  • If a user is identified as a minor, their account is closed immediately.
  • Any data collected from a minor is deleted without delay.

If you believe a minor is using our platform, please notify our support team.

For Parents: To keep your child safe from online gaming Responsible Gaming Visit the page and use parental controls.

10. Privacy Policy changes

Goo11 reserves the right to update or modify this Privacy Policy at any time. Changes may be driven by:

  • Legal or Regulatory Requirements
  • Launching New Services or Technologies
  • Security Enhancements
  • User feedback and suggestions

For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after the updated policy is published constitutes your acceptance of the new terms.

Recommendation: Check back on this page regularly and keep an active email address on your account to stay up to date with the latest changes.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live chat: Available 24/7 within the platform
  • Response time: Usually within 5 minutes
  • Response to Data Requests: Within 30 days

Our privacy team is available to assist you and answer any questions you may have.

Frequently asked questions
About Privacy FAQ

No, never. goo11 does not sell your personal data to advertisers or any third party. Data may only be shared with trusted partners for the purposes of service delivery, legal compliance, and security.

Yes, you may request that your data be deleted under certain circumstances. However, some data must be retained for a specific period due to legal obligations. To request data deletion, email [email protected].

goo11 applies industry-leading security standards. Your data is protected through 256-bit SSL encryption, bcrypt password hashing, firewalls, and regular security audits. Our security team monitors systems around the clock.

Every promotional email includes an Unsubscribe link at the bottom. You can also update your notification preferences in your account settings, or contact our support team directly.

KYC documents are stored on encrypted servers and accessible only to authorized personnel. Documents are never shared with third parties and are securely retained from verification through account closure.

Disabling non-essential cookies will not prevent you from using the platform. However, disabling cookies required for login sessions and security may cause certain key features to stop working.
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