Legal Documents

Goo11 Terms and Conditions

Please read these Terms & Conditions carefully before using the goo11 platform. By registering or using the platform, you are considered to have accepted these terms.

Last updated: January 2026
Terms & Conditions Key Highlights

Get a quick overview of the key points before reading through the full legal text.

18+ Only

Goo11 is strictly for users aged 18 and above. Accounts found to belong to minors will be closed immediately.

One Account

Only one account per person is permitted. Creating multiple accounts will result in all accounts being terminated.

Bonus Terms

All bonuses and promotions carry specific wagering requirements that must be met before any withdrawal can be made.

Data Privacy

Your personal information is protected with SSL encryption and is never shared with third parties.

Prohibited Activities

Fraud, money laundering, and any unlawful activity are strictly prohibited. Violations will result in permanent account closure.

Right to Modify Terms

Goo11 may update these terms at any time. Continued use of the platform after changes take effect constitutes your acceptance of the updated terms.

1. Introduction & Definitions

These Terms & Conditions ("Terms") govern the use of the goo11 platform and all its services. goo11 is an online Sports Betting and casino platform operated for users in Bangladesh. By using the platform, you are considered to have fully accepted these Terms.

Key definitions used in this document:

  • "Platform" — The goo11 website, mobile app, and all associated services.
  • "User" — Any individual who has registered on or is using the services of goo11.
  • "Account" — A personal profile registered on goo11.
  • "Bet" — Funds deposited for participation in gaming or betting activities.
  • "Bonus" — Promotional offers, free bets, or other rewards.
Note: These Terms were written in Bengali for the convenience of users in Bangladesh. In the event of a legal dispute, the English version shall prevail.

2. Eligibility & Registration

To participate on the goo11 platform, you must meet the following conditions. These eligibility requirements apply at the time of registration and throughout your use of the platform.

Age Restriction

You must be at least 18 years of age. goo11 may request a government-issued ID (NID, passport, or birth certificate) to verify your age at registration or at any time thereafter. If an account is found to belong to a minor, it will be closed immediately and any deposited funds may be forfeited.

Registration Terms

  • All information provided during registration must be accurate and truthful.
  • Each individual may register one account only.
  • Multiple accounts cannot be opened using the same device, email address, phone number, or payment method.
  • You must register under your own name; opening an account in someone else's name is not allowed.
  • Professional players, referees, or related individuals may not place bets on their own events.
Warning: goo11 reserves the right to close accounts and void deposits if registration was completed using false information.

3. Account Management

You are solely responsible for the security and proper use of your goo11 account. Keep your password and login credentials confidential and do not share them with anyone.

Account Security

  • Keep your password strong and change it regularly.
  • Always log out of your session after using an unrecognized device.
  • If you notice any suspicious activity, contact support immediately.
  • You are responsible for all activity that takes place on your account.

KYC Verification

Goo11 follows a Know Your Customer (KYC) policy. The following documents may be required before making a withdrawal or when certain limits are exceeded:

  • National ID Card (NID) or passport copy
  • Proof of current address (utility bill or bank statement)
  • Proof of payment method ownership

Withdrawals may be put on hold until KYC verification is complete. goo11 may request additional documents and, if necessary, temporarily restrict your account.

4. Deposits & Withdrawals

Goo11 supports easy deposits and withdrawals via bKash, Nagad, and Rocket. All financial transactions are conducted in Bangladeshi Taka (BDT).

Deposit

  • Minimum deposit amount: BDT 100
  • Deposits are generally credited to your account instantly.
  • You must use a payment method registered in your own name for deposits.
  • Third-party deposits are not permitted.

Withdraw (Withdrawal)

  • Minimum withdrawal amount: BDT 500
  • Withdrawals are typically processed within 30 minutes to 2 hours.
  • Withdrawals may be delayed if KYC verification has not been completed.
  • Withdrawals can only be made to the same payment method used for the original deposit.
  • Goo11 may place a hold on withdrawals and conduct an investigation if a suspicious transaction is detected.
Tips: Complete your KYC verification right after registration to ensure fast, hassle-free withdrawals at any time.

5. Betting Rules & Regulations

The following rules apply when placing bets on goo11. These rules cover cricket, football, casino, and all other types of gaming on the platform.

General Betting Rules

  • Minimum bet amount: BDT 50
  • Once a bet is confirmed, it cannot be changed or cancelled.
  • In-play betting rules may differ once an event has started.
  • Goo11 reserves the right to void bets placed at abnormal odds due to technical errors.
  • If a match is cancelled or postponed, the stake for the related bet will be refunded.

Odds & Results

Goo11 may change odds at any time. The odds in effect at the time a bet is confirmed will apply to that bet. The decision of the relevant official governing body is final in determining results. In the event of any dispute, goo11's decision is final.

Cash Out

The Cash Out feature is available on selected events. Cash Out values change in real time and are not guaranteed. goo11 may suspend the Cash Out feature at any time.

6. Bonuses & Promotions

Goo11 regularly offers a range of bonuses and promotional deals. Each offer comes with specific terms that must be followed.

Welcome Bonus

A welcome bonus is available for new users. To withdraw bonus funds, you must meet the specified wagering requirements. Bonus amounts must be wagered before cashout, typically requiring bets of 5 to 20 times the bonus amount.

General Bonus Terms

  • Each user is entitled to receive each bonus offer once only.
  • Bonuses have an expiry date; any unused bonus will be forfeited once it expires.
  • Wagering contribution for bets placed with bonus funds depends on the type of game.
  • Multiple bonuses cannot be used simultaneously unless explicitly permitted.
  • Bonuses must be used for bona fide betting purposes only.
Important: Any attempt to abuse bonus terms will result in the cancellation of the bonus and associated winnings, and may lead to account suspension.

7. Prohibited Activities

The following activities are strictly prohibited on the goo11 platform. Violations will result in permanent account closure and may lead to legal action.

  • Fraud, deception, or providing false information.
  • Money laundering or transactions involving illegally obtained funds.
  • Match fixing or betting using insider information.
  • Use of software bots, scripts, or automation tools.
  • Exploiting system vulnerabilities or bugs to gain an unfair advantage.
  • Unauthorized access to another user's account.
  • Malicious code or cyberattacks against the platform.
  • Placing bets on behalf of a minor.
Zero tolerance: goo11 reserves the right to notify the relevant authorities in cases of fraud or money laundering.

8. Responsible Gaming

Goo11 believes betting should be a form of entertainment, not a source of addiction. We are firmly committed to responsible gaming principles and to the well-being of our users.

  • Users can set their own daily, weekly, or monthly deposit limits.
  • You may request a temporary account break or self-exclusion for a set period.
  • If your gaming habits become a problem, please reach out to our support team.
  • If a minor is using the device, please enable parental controls.

For more details, visit our Responsible Gaming View page.

9. Privacy & Data Protection

Protecting your personal information is one of goo11's top priorities. We use SSL encryption and up-to-date cybersecurity measures to keep your data safe.

  • Your information is never sold to third parties.
  • User information is not shared with authorities unless required by law.
  • For details on how we collect and use your data, please refer to our Privacy Policy.

For more details, visit our Privacy Policy Read the page.

10. Intellectual Property

All content on the goo11 platform — including logos, designs, software, text, and graphics — is protected under goo11's intellectual property rights. Copying, reproducing, or using this content for commercial purposes without permission is strictly prohibited. Users may access the platform solely for personal, non-commercial use.

11. Account Closure & Suspension

Goo11 may temporarily suspend or permanently close your account under the following circumstances:

  • Breach of any provision of these Terms.
  • Providing false or misleading information.
  • Failure to complete KYC verification or submit required documents.
  • Extended inactivity (more than 12 months).
  • For legal or regulatory reasons.
  • At the user's own request.

If an account is closed, whether any remaining balance is refunded depends on the circumstances. Balances may be forfeited if the closure is due to a rule violation. If the account is closed at the user's own request, any active balance will be returned.

Voluntary closure: To close your account yourself, email [email protected] or contact us via live chat.

12. Limitation of Liability

Goo11 is not responsible for the following:

  • Losses resulting from internet connection disruptions.
  • Delays caused by third-party services (mobile banking) may affect transaction processing times.
  • Account information leaked due to user negligence.
  • Service interruptions caused by unexpected technical issues.
  • Financial losses incurred by the user through betting or gaming.

Goo11's total liability shall in no circumstances exceed the value of the transaction in question. Betting inherently carries financial risk, and that risk is borne entirely by the user.

13. Right to Amend Terms

Goo11 reserves the right to change, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We recommend checking this page regularly.

Tip: Keep your registered email address and phone number active to stay informed about the latest terms and conditions updates.

14. Contact Us

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 within the platform
  • Response time: Usually within 5 minutes

Our support team is ready to assist you and resolve any issues you may have.

About the Terms & Conditions FAQ

You must be at least 18 years old to open an account and use goo11's services. An NID or passport may be requested to verify your age.

No. Each person is allowed only one account. If multiple accounts are found, all of them will be closed and all balances and bonuses may be forfeited.

No, not directly. To withdraw bonus funds, you must first meet the applicable wagering requirements. Each bonus has its own terms, which are stated at the time the offer is accepted.

Once KYC verification is complete, withdrawals are typically processed within 30 minutes to 2 hours. If KYC is incomplete or suspicious activity is detected, processing may take longer.

goo11 will notify users of significant changes via email or an on-platform notice. However, checking this page regularly is the safest way to stay informed.

Read the terms? Join Now

You're all caught up on goo11's rules. Register now and enjoy the best betting experience in Bangladesh.

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